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Privacy policy

Privacy Policy

Truola ("we" or “us”) is committed to protecting and respecting your privacy.

This policy (together with our Terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully, to understand how we will treat your personal data. By visiting Truola.com you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Truola LTD registered in England and Wales under company number 08341506 with registered office at 145-157 St John Street, London EC1V 4PW.

Information we may collect from you

We may collect and process data about you, including; your personal description and photograph, details in your personal profile such as name, age, birthday or gender; your e-mail addresses and other contact details, including Google, Yahoo, Facebook or other social media account details, as well as details of your favourite foods, recipes and preferred ingredients. [any other information collected, e.g. in user profile].

We may also collect, directly or indirectly, certain details about your nutritional preferences or requirements, such as information on allergies, or vegan or vegetarian, or gluten free preferences.

  • Information you give us. You may also give us information by filling in forms on the Truola website, or by corresponding with us. This includes information you provide when you register, [subscribe to the private/members section of the site], [search for a recipe], [place an order/compile a shopping list on our site for use with a retail partner], [participate in discussion boards or other social media functions on our site], or [any other data gathering?] and if you report a problem with our site.
  • Information we collect about you. Each time you visit our site we may automatically collect certain technical information, including:
  • Information we receive from other sources. We may receive information about you from certain third parties, where we work closely with them (including, for example, retailers with which you share shopping lists built on Truola, business partners, sub-contractors in technical, delivery services, advertising networks, analytics providers, search information providers).
  • Information you give to us. We will use this information:
  • Information we collect about you. We will use this information:
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our user population (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If [Truola Limited] or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or to protect the rights, property, or safety of Truola Limited, our customers, or others. [This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.]
  • the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); ingredients, recipes or products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Uses made of the information

We do not sell or otherwise share your details with any third parties for marketing purposes (although we may share certain information for technical purposes, or to enable us to improve our service to you, including the function of the Truola site).

We use information held about you in the following ways:

Disclosure of your information

We may share your information with selected third parties including:

We may disclose your personal information to third parties:

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff outside the EEA who work for us, or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to us is stored on our secure servers.] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. [You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.]

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to feedback@truola.com or 145-157 St John Street, London EC1V 4PW, UK.